For example, if the error that is described in the "Symptoms" section occurs when you try to upgrade an earlier version of Acrobat or of Reader, uninstall the earlier version.ĭownload and install the Windows Installer CleanUp Utility.
Repeat steps 2 through 4 for each version of Acrobat or of Reader that you want to uninstall. Note If you are prompted to confirm that you want to run the run the program, click Allow. To do this, follow these steps:Ĭlick Start, type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the list of files that are found.ĭouble-click the version of Acrobat or of Reader that you want to uninstall.Ĭlick Yes if you are prompted to confirm that you want to uninstall the program. Use the Windows Installer CleanUp Utility to remove the files and the registry settings that make up the Windows Installer configuration information for Acrobat or for Reader. Method 4: Use the Windows Installer CleanUp Utility If it is necessary, try to install the upgrade again. In this example, the GUID placeholder represents a string that resembles the following:Ĭlick Next, click Repair, click Next, and then click Install.įollow the prompts that appear on the screen to complete the installation. Note Typically, the Acroread.msi file is located in the Program Files\Adobe\Reader 8.0\Setup Files\ folder. Locate and then double-click the Acroread.msi file. In the box that contains the error message, click Browse. For example, to use the Acroread.msi file to reinstall Adobe Reader 8.0, follow these steps: Use the AdobeApplication.msi file to install the original version of Acrobat or of Reader. Method 1: Install the original version of Acrobat or of Reader To resolve this issue, use one or more of the following methods, as appropriate for your situation. This issue can occur if the current installation of Acrobat or of Reader is corrupted. This issue occurs when you try to install one of the following products: The older version of Adobe cannot be removed.
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